Why do I need to schedule a meeting with a technical support agent?

Our technical support agents offer unlimited phone support that you book in advance by scheduling a meeting on the request form. 

This process increases the quality of our technical support for the entirety of our customer base and ensures a better response time for all our customers. 

If ever you have an urgent request, open a ticket through the request form, and mention that is is high priority or an emergency. The new process will ensure that a technical support agent can triage it sooner. The best representative for your case will answer back as soon as humanly possible.

Note: ShareGate does not offer priority support. All users are supported equally. While our methods are evolving, the quality of support and usual response times will remain the same.