Support is offered for free to all Sharegate Desktop customers. Our dedicated technical support team is here to help when you have an issue or inquiry.
You can contact us anytime, but keep in mind that the technical support team replies to requests from 9:00am-5:00pm EST (Eastern Standard Time) from Monday-Friday. We know we have customers from various time zones, and we do our best to accommodate them within our business hours.
You can contact us by filling out this form:
Note: If you prefer to speak to a technical support agent, you can schedule a meeting through the request form.
You can expect a response within 24 to 48 hours on business days (we do not work on weekends), but there are exceptions when we experience exceptionally high request volume. We also see a reduction of staff around company events and major Canadian/US holidays. If your request is urgent or time sensitive, we recommend you mention it in the details of the request form.
If you sign into your profile on the help center, you can check the status of your request at any time on your requests page.
Remember the key to any good request is details. The more, the better! Please fill out all the relevant fields in the request form and include as many secondary details as possible to ensure our technical support agent can investigate the issue effectively, and help you with a quick resolution.
Note: If you submitted a meeting request, ensure you are front of your computer, with the app open and ready to go during your scheduled time slot.
Looking forward to hearing from you!
Comments
2 comments
It would be really nice if I could call a support line instead of waiting about a week to get my issue resolved
Hello Stacey,
We always want to help our customers the best we can. And that includes phone support. Removing phone support without appointments (meeting requests) ensure a better response time for all, and that support is not given at the detriment of other customers.Through this process we can actually increase the quality of our support for the entirety of our customer base.
If your issue has changed priority, please reply to the automated confirmation message that you received when you submitted your request form. An agent will be able to reply to you via email in a faster delay.
Thank you for your feedback!
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