Support is offered for free to all Sharegate Desktop customers. Our dedicated Customer Success team is here to help when you have an issue or inquiry.
You can contact us anytime, but keep in mind that the Customer Success team replies to requests from 9:00am-5:00pm EST (Eastern Standard Time) from Monday-Friday. We know we have customers from various time zones, and we do our best to accommodate them within our business hours.
You can contact us by filling out this form:
You can expect a response within 24 to 48 hours on business days (we do not work on weekends), but there are exceptions when we experience exceptionally high request volume. We also see a reduction of staff around company events and major Canadian/US holidays. If your request is urgent, we recommend scheduling a meeting with us through the request form.
Remember the key to any good request is details. The more, the better! Please fill out all the relevant fields in the request form and include as many secondary details as possible to ensure our Customer Success agent can investigate the issue effectively, and help you with a quick resolution.
Note: If you submitted a meeting request, ensure you are front of your computer, with the app open and ready to go during your scheduled time slot.