ShareGate Desktop is a client-side application that connects to your SharePoint environment just like a user does. There are many factors that could influence your capability to connect to SharePoint with the application.
Update ShareGate Desktop
If you are not using the latest version, update ShareGate Desktop. The application is frequently updated to comply to Microsoft's newest standards. These new standards can affect your connection.
Connect in your browser
Connect to your site or central admin directly in your browser on the same workstation ShareGate Desktop is installed on.
- If you can connect: Make sure you're using the same URL, and credentials in ShareGate Desktop.
- If you can't connect: Contact your SharePoint or network administrator.
Try all the authentication modes in ShareGate Desktop
Depending on your configuration, it is possible that the default authentication method in ShareGate Desktop will not work for your server. Try all the authentication methods (Current Windows User, Other user, Browser) to see if any of them work for you.
Connect with SharePoint Designer
SharePoint Designer and ShareGate Desktop are very similar in their way to connect to SharePoint as they are both client-side applications. You can search SharePoint Designer for your version of SharePoint to get the installer. It is a free Microsoft application.
- If you can connect: Make sure you're using the same URL and credentials in ShareGate Desktop.
- If you can't connect: Contact your SharePoint or network administrator, or Microsoft's support.
You might need assistance from a SharePoint or network administrator to validate these points.
Verify your Alternate Access Mappings configuration
The address you are connecting to must be listed in your Alternate Access Mappings configuration for ShareGate Desktop to be able to access your site or central admin.
Ensure your SharePoint farm has a root site collection
The absence of a root site collection in your environment will cause authentication errors as ShareGate Desktop needs information from the root site collection to authenticate your account.
Verify that there is no proxy, firewall, or antivirus blocking your connection
Your network can reject the connection request from ShareGate Desktop.
- If you're using an antivirus: Try disabling it.
- If you're using a proxy: Check if you need to enter proxy information on your network.
- If you're using a proxy or firewall: Make sure you are allowing ShareGate Desktop to access to the proper ports and URLS on your network.
Restart IIS (Internet Information Server) on the SharePoint server(s)
IIS can sometimes get into a corrupted state and affect your capability to connect to SharePoint. Running the "iisreset" command on your server(s) can fix this situation.
Note: This solution will make the SharePoint server unresponsive for up to several minutes, so we recommend executing this outside of business hours if possible.
The connection still does not work?
Our support team will be happy to help you solve the issue. To get a faster resolution, please provide the following information when submitting your request:
- Are you using the latest version of ShareGate Desktop?
- What was the error message you received?
- What have you tried from this article? More details are often better than not enough.
- Are you or have you spoken to a network administrator?