You can cancel/abort any task that is in progress (including a migration) by accessing the Tasks menu, hovering your cursor over the progress symbol, and clicking Cancel Task.
You can also cancel your task from the task's loading screen using the Cancel Task button at the top-right corner of the screen.
Cancelling any task will stop it from progressing further, however it will not undo any progress that has been made up to the point of cancellation. You can view the progress made up to the point of cancellation on your results screen or Migration Report.
Note: In the case of a Migration, ShareGate Desktop may have already sent calls to the servers that it will attempt to finish before it can stop the task. If you notice that the migration is not cancelling, you can force quit the app to ensure that the migration does not progress further.
What if my task is still running once I cancel it?
Note: If you are running ShareGate Desktop 11.0.3 or older - when you see a green progress bar at the top of your migration report, there is no way to cancel the task. 
Your cancel request may see a delay when Office 365 is importing items from Azure. This is something that can occur when using Insane Mode with an Office 365 destination.
At this point, ShareGate Desktop pushed all your content to Azure with instructions on how to set it in your sites. Everything is handled by Office 365. The only thing the application does, is wait for a confirmation. Because ShareGate Desktop is sending a request to Azure to cancel the import, it may take longer.
Note: If you see no progress in the green bar over 24 hours, there could be an issue with the queue. You can safely ignore the running task, and re-attempt your operation. We recommend reducing your migration scope, and checking your network to make sure ShareGate Desktop is able to properly communicate with Office 365.
Comments
9 comments
Please find a way to cancel jobs if they are hung. Green indicator stats 93% complete, 18hrs later still 93% complete. Only incremental migration of 2 days worth of data, roughly 12 items to update. Rebooting machine now to see if it stops... AND its still going after reboot. That is resilient.
Hey David! Our product team is looking into this issue, and we're hoping to find a solution to ease the user experience. I saw that in the meantime, the comment thread for Microsoft Azure Import helped you with the issue.
Thanks for your feedback!
Any update on this?
I have two cancelled tasks that won't clear out. I even uninstalled/reinstalled the software and they're still there :)
Hello Joe,
Thank you for your comment! We think our latest patch may help you out!
Best!
Dear Alex,
I'm having the same problem. Just autoupdate ShareGate to 11.0.4, but it did not solve it.
Still have a hanging tasks since about 36 hours, which stays also after a reboot.
Please help here!
Thanks, Chris
After trying all other options, Support offered the follow advice which worked:
1. Export all reports you need to retain (you will lose all records in "Tasks", so get what you need before you start)
2. Close down ShareGate (and make sure to exit out of tray)
3. Go to "C:\Users\USERNAME\AppData\Local\" and rename the "ShareGate" folder to "ShareGate-OLD"
4. Open ShareGate again - this will act like a fresh installation, so have your product key available!
Hi Joe,
Thank you for sharing. It is a great way to restore the application to its original state and get rid of stuck tasks.
If you wish to avoid loosing all your connections and having to enter your product key there is a way to only clear the tasks.
When you launch the app, all your tasks will be cleared and you will not have to enter your product key again.
I'm currently using 12.2.4. I canceled a task over 15 minutes ago and still says "Canceling..." with a little spinning orange circle.
Why does this take so long to cancel? I can't even quit the desktop app. I get this if I try to quit the app:
Cannot exit application
You cannot exit the application when operations are in progres. Please cancel operations manually or allow them to finish before exiting.
Hi Jeffrey,
The application will try to finish the last operation it was doing in the background when you cancel your task. It's built this way to avoid an in-between task to "break" something in your destination.
You can Force Quit the app without much risk. I have yet to see a case where this had an impact since you can always re-migrate your content.
All the best, and stay safe!
Please sign in to leave a comment.