ShareGate Desktop keeps a trace of the errors encountered during a migration within its logs. You can access these logs to identify if your Office 365 Tenant is being throttled during various ShareGate Desktop operations.
See related: Office 365 Throttling
Keep in mind that running a migration outside of business hours always reduces the chance of throttling.
Find the ShareGate Desktop.log file
- On the workstation where ShareGate Desktop is installed, navigate to: C:\Users\[username]\AppData\Local\ShareGate Desktop.
- In that folder, find the files called ShareGate Desktop.log and ShareGate Desktop.Migration.log, and open them with a text editor, such as Notepad. You may see more than two files with those names, please select the ones that ends with .log and not a number.
Please note that AppData is a hidden folder, so you might need to enable the option to show hidden folders in order to reach it. The file might simply be named "ShareGate Desktop" if your Windows Explorer options are set to hide the extensions for known file types.
Interpret the information
- In Notepad (or your prefered text editor), scroll to the bottom of the file to see the most recent entries.
- Search for multiple errors mentioning "(429) Too Many Request". This indicates that your operations are being throttled.
If you see other errors or are unsure, please contact our awesome Support team, who will be happy to help.