This item was not copied due to a fatal error

Symptoms

When running a migration to Office 365 while using Insane mode, you get one of these error messages on one or several of your items:

This item was not copied due to a fatal error on item '{0}' at the source. Fix the error or skip the item to complete the copy.

This item was not copied due to a fatal error on an item at the source. Fix the error or skip the item to complete the copy.

Error Code

• AZ-034-213

Details

If an item encounters a fatal error during an Office 365 Insane mode import, Microsoft stops importing the whole package. This means that items that were not copied yet will be marked as having copy errors and skipped entirely.

Solution

You will have to investigate the cause of the fatal error in order to fix it before attempting the copy again.

You can also choose to skip the item(s) encountering the fatal error, and copy the other items. If you wish to do this, you will have to use Copy content and only select the items that did not encounter the fatal error.

If you need further help, our Support team will happy to assist you where they can.