Symptoms
When trying to import from Google Drive by using an admin account, the following error is shown:
Sharegate could not create credentials for the user 'user name', make sure Sharegate has authority on the domain 'domain name'.
Error code
- GD-012-232
- Any error code ending in -232.
Details
In order for ShareGate Desktop to import all your users' content from Google Drive to SharePoint, the app needs to be able to create credentials for all your users. To do this, you need to delegate domain-wide authority to ShareGate Desktop so the app can impersonate your users.
Note: The app impersonates you in order to connect to the environment and perform actions using ShareGate Desktop. Your network identifies this as an application performing actions and not you directly. For more information, see Which permissions does the Azure ShareGate Desktop application need?
Solution
To fix this issue follow the Setup instructions in the Administrator Mode documentation.