Symptoms
ShareGate Desktop displays the following error:
You are not authorized to perform the requested operation.
Depending on the operation, you might get a different error message starting with "You are not authorized..." or "You do not have permission..." or "You don't have the minimum rights required..."
Error code
IN-015-002
IN-748-002
Any error code ending with: -002
Details
There are several reasons this error may occur. Please identify the issue that fits best with your scenario, and consult the next section for the solution to that issue:
- You are not using the latest ShareGate Desktop version
- Performance is set too high
- Modifying a read-only document
- Accessing a user's OneDrive settings without being a Site Collection Administrator
- Deleting a site content type which is currently in use
- Adding a document to a Site Collection with a read-only lock
- A network analyzer application, such as Fiddler
- You are migrating to a Modern Site (SharePoint 2019 and Microsoft 365)
- You do not have the correct permissions to perform the action
Solution
1. You are not using the latest ShareGate Desktop version
Ensure you have fully closed ShareGate Desktop and restart it to prompt an update.
Please see the system tray section for instructions on how to close ShareGate Desktop.
2. Performance is set too high
Decrease your performance.
Please see this performance section on where to adjust this.
3. Modifying a read-only document
The read-only lock must be disabled.
Disable the read-only lock prior to the use of ShareGate Desktop to ensure that all the requests are processed as intended.
Attempt the operation again.
4. Accessing a user's OneDrive settings without being a Site Collection Administrator
Ensure you have the correct permissions before proceeding.
You must be the Site Collection Administrator to execute the action.
If you have the required access rights, but you still get this error, make sure that you are using the right user account when connecting to SharePoint.
5. Deleting a site content type which is currently in use
Ensure you have the correct permissions before proceeding.
Please note the following recommendations:
- Using Copy Site Objects: assign yourself as site collection administrator both on the source and destination site collections.
- Using any other features: Ensure you have Full Control permissions on both the source and destination sites, as well as on the selected list or library.
After following these recommendation, attempt the operation again.
If you have the required access rights, but you still get this error, make sure that you are using the right user account when connecting to SharePoint.
6. Adding a document to a Site Collection with a read-only lock
The read-only lock must be disabled.
Disable the read-only lock prior to the use of ShareGate Desktop to ensure that all the requests are processed as intended.
Attempt the operation again.
7. A network analyzer application, such as Fiddler
Verify whether the Fiddler application is running on your PC
If this is the case, you must close Fiddler and attempt the operation again.
8. You are migrating to a Modern Site (SharePoint 2019 and Microsoft 365)
Manually activate the Custom Script feature at your destination
The Custom Script feature cannot be activated automatically in a modern site during the migration. Because of this, ShareGate Desktop is not able to migrate the forms, web parts, and ASPX pages. Learn more.
Follow the instructions in the Modern sites section of the Copying to a Microsoft 365 Site Collection requires Custom Scripts to be enabled at the destination article to activate custom scripting in your modern site.
9. You do not have the correct permissions to perform the action
Please see our permissions reference tables for more information on which permissions are needed for the action you are trying to perform in app.