Walkthrough - Licensing

Buying a license gives you access to the application for a 12-month, 24-month, or 36-month period. Your License will give you access to the Explorer, Reporting, Inventory, and Migration, as well as unlimited support. It is important to note that some actions always require certain administrative rights. You can buy a license here.

If you have an active ShareGate Desktop license, you can convert your subscription to ShareGate Productivity at no extra cost. This will give you access to ShareGate Apricot as well as ShareGate Desktop. Learn more. 

Note: ShareGate Desktop works on a one-license-per-customer model. In the eventuality that one license is being used for multiple customers, ShareGate Desktop has the right to terminate the license.

If you need to activate or deactivate the product after already purchasing a license, please see Activation and Deactivation or Offline Activation and Deactivation.

Prerequisite(s)

Not Applicable

Licensing

Access Licence Settings

Managing Licenses

Move Licenses

Seats

EULA

Access License Settings

Click Settings on the bottom left menu.

You will now see the General settings.

Click Licenses in the tabs on the left.

You will now see the License settings.

Active Licenses: This is the list of licenses that are active your machine. We have two types of Licenses - Standard and Nintex. See our Pricing & Purchase page for more details. 

Machine Code: A series of unique characters that identify the machine that ShareGate Desktop is being run on.

License Key: Your unique key allowing the activation of ShareGate Desktop, and its use during your subscription period. 

You receive this information in a validation email when you first purchase ShareGate Desktop. If you purchased your license and have not received the email yet, contact our team. 

Managing Licenses

From the Licenses window, you can deactivate or activate your ShareGate Desktop license by using the following two buttons :

Click Manage User License to open the My Account page on your browser. You can watch this useful video for more information on the My Account page.

On the My Account page, you can view your license information as well as manage any current activations.

Move License

To move a license from one computer to another, you must deactivate it on the computer where the software is currently activated, then activate it on the new one.

Seats

The licenses grant you access to a number of seats. A seat is defined as a specific user on a specific workstation. For example, if you buy a one-seat license, you'll be able to activate ShareGate Desktop for one user on one computer only. However, the license can be transferred from one user to another (see this how to guide on our blog).

Note: The software is linked to the machine that it is activated on, so you must deactivate it before re-imaging or performing configuration changes such as changing the machine name or domain. This stops the software from recognizing the machine as a new one. If you forget to do this, you won't be able to activate the license again since it will think that it is already activated on another machine.

EULA